SHIPPING AND DELIVERY

Shipping

Orders will generally be processed and shipped the next business day. Standard shipping delays of up to 4 business days for the Greater Montreal, Greater Toronto and Greater Vancouver areas, and up to 5 business days for the rest of Canada may occur. Delivery of refurbished products to the greater Vancouver area can take up to 7 business days. Delivery to rural areas may take longer. 

Brother observes national and provincial holidays and as such, orders processed on holidays will be processed on the next business day.

Please note that we don’t ship to the following geographical locations: NU (Nunavut), NT (Northwest Territories), YT (Yukon).

International shipping

Sorry, we can’t ship to addresses outside Canada. If you’re an international shopper looking to purchase Brother products, please visit Brother's Global web site at http://www.brother.com for the location of the Brother office in your country.

Because Brother is an international company, we work closely with our affiliated offices to ensure quality customer service in each and every country where our products are sold. Also, because we manufacture products based on the stringent electrical, environmental and mechanical standards set by various government agencies, some products manufactured to Canadian standards may not be suitable for use in other countries.

*Free shipping offer

Brother offers FREE standard ground shipping on all orders for Brother Care Program members. For non-Brother Care Program members, get free standard ground shipping  on any order of $50 or more (before applicable taxes) shipped within Canada including shipments to P.O. Box addresses to all provinces. Again, this does not include NT, NU and YT.

Standard shipping is provided free of charge to Brother Care Program – Free, Gold and Platinum customers, regardless of the total shopping cart amount.

Expedited shipping is provided free of charge to Brother Care Program – Platinum customers, regardless of the total shopping cart amount.

For more information about the Brother Care Program and to sign up for FREE, please visit http://www.brother.ca/brothercareprogram.

Shipping charges, delivery standards and services

There will be a flat $5.00 handling charge applied to all orders of $49.99 or less (before taxes).

For an additional fee of $10.00, we also offer faster expedited delivery service after the regular 24 business hours to ship an order from Brother’s facility.

Tracking an order

To track your order, please retrieve the delivery notice email we sent you. The message is entitled "BROTHER.ca - Delivery notification for order". Inside the delivery notification, you’ll find a link to the courier’s website and a tracking number. Please follow the link and enter your tracking number in the "Track a package" text box of the webpage. If you haven’t received a Delivery Notification email, your order has not yet shipped.

If you need assistance to track your order, please contact us through “ask a question” here: https://support.brother.ca/app/ask with your order number. We’ll be more than happy to help.

Split orders

We provide immediate shipping for multi-product orders.

When you order multiple products, it is possible that we split your order and ship separate packages out to the same address as they become available. In other cases when appropriate, items are held to ship out as one package to make sure you receive the most efficient service.

Backorders

In rare circumstances, products may become backordered due to inventory depletion. If this is the case, you’ll be promptly notified via email and provided with options regarding your order. Please note that your credit card is never charged unless we ship an order.

Missing an item in your order

If you're missing an item from your order, please contact us through “ask a question” here: https://support.brother.ca/app/ask with your order number and the item number that you’re still expecting. It may happen that 2 items in a same order have been sent in 2 separate packages arriving separately. We’ll check up on it and let you know the status or take any action required to ensure the reception of the missing item.