Each year the Readers’ Choice survey goes out to BERTL’s 25,000+ worldwide readership, which includes equipment resellers, end users representing dealers, sales representatives, IT managers and business buyers around the world. They participate in the BERTL Readers’ Choice survey to offer their perspective in terms of the most outstanding manufacturers in the digital imaging marketplace. These survey respondents select their primary manufacturer in terms of quality and reliability of products, ease-of-use, solutions provided, environmental awareness, and other factors.
“Congratulations to Brother. Not having to dig out a user manual is a sure sign your equipment’s panel screen and menus are user-friendly. In the Ease of Use category Brother has hit the mark. Today’s devices, if not expected to be a solution, are certainly an important catalyst of our workflow solutions and when it comes to integrating into our workplace Brother devices are driving the best document/workflow solutions.” states Margie Davis, Managing Director, BERTL, Inc.
“Winning awards based on direct customer feedback is what we consider a success. The BERTL Awards proves our commitment to our Total Customer Satisfaction philosophy, which positions our customers as the key driver in all our business decisions.” adds Brian Caldwell, Senior Manager – Product Management at Brother Canada.
Brother Canada is celebrating its 50th anniversary in 2010. The company was established in Montreal in 1960 and is part of a worldwide network of companies belonging to Brother Industries Ltd, of which the corporate headquarters is situated in Nagoya, Japan. Active in over 100 countries, Brother markets a wide range of business machines and home appliances known for their reliability, ease of use and versatility at affordable prices. Proud of our achievements and as an independent subsidiary managing marketing, sales, distribution services as well as customer satisfaction & services across Canada, Brother Canada is also recognized for its Quality, Environmental and Health & Safety ISO certifications. Brother Industries Ltd. is a 5 billion-dollar company employing more than 26,000 people operating in 43 countries and regions around the globe. Additional information about Brother and its products is available on www.brother.ca
The Business Equipment Research and Test Laboratories Inc., (BERTL) is an independent testing laboratory whose purpose is to provide objective, independent product evaluation reports and comparative analyses on imaging devices and software solutions. BERTL prohibits any manufacturer-control over its product evaluations, and bases its opinions, ratings and awards on a combination of rigorous analysis and worldwide customer satisfaction research. At all times, BERTL's primary focus is the end user. BERTL's evaluation reports, customer satisfaction research, awards and product ratings are undertaken entirely at BERTL's expense for the benefit of its worldwide subscriber base. Covering all major digital imaging manufacturers, BERTL publishes the world's most extensive Web site of evaluation reports, comparisons data, vertical market research, news and more on copiers, printers, MFPs, production and workgroup scanners, fax machines, colour and production equipment and wide format devices. BERTL reports, research and other industry informative services are available in a range of specialized subscription services. To learn more about BERTL, visit www.bertl.com or telephone 1.973.882.0200.
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