Achieving ISO and other international certifications shows our deep commitment to our employees, suppliers and customers for whom we work and strive for quality. Our goal is to provide reliable, efficient and value-added services. As a Canadian corporate citizen, Brother is also committed to ensuring, improving, and meeting the needs and expectations of its various audiences in terms of environmental friendliness as well as high health and safety standards.
Brother Canada’s Quality Management System has been certified to the ISO 9001: 2008 standard by MCNA, one of the world’s leading system registrars. Achieving ISO 9001: 2008 registration shows our deep commitment to our employees, suppliers and customers for which we work and strive for quality. It reaffirms our company’s corporate undertaking and commitment to ensuring, improving, and meeting the needs and expectations in the supply of innovative products and services. We are committed to being the industry leader in customer satisfaction and operational excellence. Our goal is to provide reliable, efficient, and value-added services to our business partners.
To achieve ISO 9001: 2008 certification a company must establish and maintain a detailed Quality Management System. To set up quality objectives effectively, Brother Canada’s executives decided, in 2003, to implement a Quality Management System that conforms with the ISO 9001: 2008 international standard, and to work together with the employees on relevant aspects of the Quality Management program. This system allows a company to identify and take the required actions to constantly improve and assure quality.
Both of Brother Canada’s Montreal and Vancouver facilities have been certified to the exacting ISO 14001: 2004 standard by MCNA, one of the world’s leading system registrars. Brother Canada is committed to supporting environmental projects, and is involved locally with environmental groups such as the EPSC (Electronic Products Stewardship Canada) and initiating projects in line with the Brother Group’s “5R” concept.
In order to efficiently implement the environmental policy, the challenges set forth included the reduction of waste, energy saving measures, office paper use as well as supplies recycling. The certification process was helped by standards already set by the Brother Group’s environmental projects, including Brother Industries’ green policy and its “5R” concept: refuse, reduce, reuse, reform and recycle.
Both of Brother Canada’s Montreal and Vancouver facilities have been accredited to the rigorous BSI-OHSAS 18001: 2007 standard by MCNA, one of the world’s leading system registrars. Brother Canada is committed to ensuring health and safety standards in the workplace as well as for its customers.
The health and safety certification took place following several improvements such as implementing a health and safety management plan, emergency procedures, monthly safety internal audits, and an employee first aid program.