What can I possibly say about Brother after being here for 25 years this coming April? Today, they are a part of me; my children grew up knowing only Brother.
From the moment I was hired I felt the warmth and the belief they had in me, the commitment they’ve showed towards my growth and development have made me the longest standing employee at Brother Canada.
I started as a receptionist in our humble office in Ville St-Laurent. My desk was actually underneath a staircase but I didn’t care because my supervisor from day one welcomed me with genuine pleasure and gave me reassurance that with my talent and dedication many other doors would open for me with this organization….and, indeed these doors did open.
6 Presidents later, 19 bosses later I am here in a managerial position, a President Award recipient, and enjoying every moment along with all my colleagues and teammates and I surely hope to be here for much longer.
To all of you, I say, work hard, work well, be honest and many doors will open for you too, because this is what Brother is all about…appreciating and giving back.
It has been almost 3 years since I joined the Brother family and I say family because since day one, that was the feeling I had.
Everyone welcomed and embraced me as part of the team and since then, I have had the opportunity to learn and grow as a professional but also as a person. My manager is an excellent and talented professional from whom, I have been learning a lot and who makes me feel appreciated and recognized.
It is a very stimulating work environment and very open to receive comments and suggestions about how to improve processes, programs or information we provide to our resellers. The company is always looking for better ways and programs to support and reward employees.
I was not surprised when we received a Global Certification for our Customer Service or when we are honored recipients of prestigious international awards because each process has been designed to make a difference and has a positive impact on our customer. Additionally every single person is committed to the organization… and that plays a distinctive role that our customers can perceive from their first contact with the company.
I am very proud to be part of this family!
Before joining Brother more than six years ago, I could not imagine working for such a big company.
I was surprised to find out that the company shares part of its yearly profit with all its employees, regardless of their position. I never experienced this before.
Brother rewards its commendable employees in providing a President Award program. The award is given every year to many employees from different levels. The company also offers a program recognizing the employee’s years of service as well as many other activities throughout the year.
Furthermore, we work in a clean and secure environment. We are offered opportunities to grow on a professional level.
Finally, I am proud to say that I work at Brother, a great company with a promising future.
I started at Brother 7 years ago as a Business to Consumer sales support representative. Since the training phase until taking ownership of my current position, I worked with passionate, professional and resourceful people who allowed me to grow as a professional consumer dedicated associate at Brother.
I have always felt that my suggestions were always welcome and even more, they were expected! You can create the solutions for your customers. You can create your own development opportunities. All what you have to do is operate with common sense and serve your customer as you would like to be dealt with. How easy is that! Working at Brother represented, represents and considering all the initiatives worked on by our dedicated management, I know it will keep representing for me a continuous growth opportunity.
In 7 years, I have been offered to perform in a B2C, B2B sales support representative, then as an Inside Sales Supervisor and I feel confident that it is just the start of the adventure of the Brother success for me! What a blast to enjoy waking up to come in everyday, work in such a supportive team and stimulating company! Great people delivering the customer experience from the heart!