2005-present: Total customer experience
Building on its strong customer service legacy, Brother Canada has always had the
commitment and expertise to help their B2B (business to business) customers in their
search for improved efficiency and productivity. Over the years, Brother has won
several awards in recognition of its excellent support, including the STAPLES Business
Depot President’s Award for vendor of the year (2001 and 2008).
Following a transition period where Seigi Tsuji led Brother Canada, Martin Featherston
was appointed President of Brother Canada in early 2005 after more than ten successful
years with Brother, first in sales management and then later as Vice President of
Sales, Product and Marketing.
Brother Canada has accumulated a variety of awards over the years. Accolades from
customers increased significantly starting in 2005 with best vendor distinctions
from its biggest partners including Corporate Express (2005), Office Depot (2005),
Basics (2006) and Staples (2005, 2007, 2008).
With the insight earned over its 50 years of existence, Brother Canada’s top priorities
for the years to come are to cultivate the Brother brand, to foster a superior customer
experience at all levels of the organization and to bring to life the AT YOUR SIDE