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Your Account ? What is My Account?

"My Account" is a personalized webpage accessible through our Brother website. This page is customized based on models you have registered. You have the ability to register a product, or warranty and complete an order. You can manage your account options and personal information, such as email address, your address book and also update your password. Other information such as your order history is also available if applicable. You can access the "My Account" page from the main menu everywhere on

If you completed a product registration, an account was set up for you.

Need help?

Free lifetime support for your Brother machine is available via Live Chat.

Live Chat Hours of Operation:

Monday to Friday: 8:00am to 6:00pm ET
Saturday and Sunday: 8:30am to 5:00pm ET

Note that we are closed on most Canadian statutory holidays.

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