Shop Help

SHIPPING AND DELIVERY

Shipping

Orders will generally be processed and shipped the next business day. Please allow an additional 2- 10 business days for your order to be delivered. Delivery to rural areas may take longer. For precise Canada Post delivery standards, please go to: http://www.canadapost.ca

Brother observes national and provincial holidays and as such, orders processed on holidays will be processed on the next business day.

International shipping

Sorry, we can’t ship to addresses outside Canada. If you’re an international shopper looking to purchase Brother products, please visit Brother's Global web site at www.brother.com for the location of the Brother office in your country.

Because Brother is an international company, we work closely with our affiliated offices to ensure quality customer service in each and every country where our products are sold. Also, because we manufacture products based on the stringent electrical, environmental and mechanical standards set by various government agencies, some products manufactured to Canadian standards may not be suitable for use in other countries.

Please note that unfortunately, we don’t ship to the following geographical locations: NU (Nunavut), NT (Northwest territory), YT (Yukon).

Free shipping offer

Brother offers FREE standard ground shipping via Canada Post Expedited Parcel delivery on any order of $50 or more (before applicable taxes) shipped within Canada including shipments to P.O. Box addresses to all provinces. Again, this does not include NT, NU and YT.

Shipping charges, delivery standards and services

There will be a flat $5.00 handling charge applied to all orders of $49.99 or less (before taxes) , shipped via Canada Post Expedited Parcel service.

For an additional fee of $10, Canada Post also offers faster delivery service via Xpress post service after the regular 24 business hours required to ship an order from Brother’s facility.

For more information on delivery standards and services offered by Canada Post, please visit www.canadapost.ca

Tracking an order

To track your order, please retrieve the delivery notice email we sent you. The message is entitled "BROTHER.ca - Delivery notification for B2C order". Inside the delivery notification, you’ll l find a link to the courier’s website and a tracking number. Please follow the link and enter your tracking number in the "Track a package" text box of the webpage. If you haven’t received a Delivery Notification email, your order has not yet shipped.

If you need assistance to track your order, please contact us through ask a question here: https://support.brother.ca/app/ask with your order number. We’ll be more than happy to help.

Backorders

In rare circumstances, products may become backordered due to inventory depletion. If this is the case, you’ll be promptly notified via email and provided with options regarding your order. Please note that your credit card is never charged unless we ship an order.

Missing an item in your order

If you're missing an item from your order, please contact us through ask a question here: https://support.brother.ca/app/ask with your order number and the item number that you’re still expecting. It may happen that 2 items in a same order have been sent in 2 separate packages arriving separately. We’ll check up on it and let you know the status or take any action required to ensure the reception of the missing item.

Need help from one of our online shopping representatives?
Please contact us through ask a question here: https://support.brother.ca/app/ask.
We are available from MONDAY to FRIDAY: 8:30am to 5:00pm ET.
Please note that we are closed on most Canadian statutory holidays.



 
 
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